Commercial Account Manager

Navan; San Francisco (CA); Sur place; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Parental leave

Healthcare

Flexible Vacation

401k

Résumé du poste

Navan is seeking an Account Manager to drive revenue by ensuring customers succeed with the Navan platform. You will build deep relationships, act as trusted advisor, onboard clients, optimize platform usage, and manage the entire T&E program.

You’ll renew accounts, identify expansion opportunities, and collaborate with Sales, Product, Finance, Support and Operations to delight clients and achieve aggressive goals in a fast-paced SaaS environment.

Qualifications

• 2+ years of experience in Account Management, Sales, or related customer-facing position in a rapidly growing SaaS company
• Demonstrable track record of high performance and success
• High energy, proactive mindset with initiative to get things done
• Ability to think strategically, problem solve, and effectively prioritize in a fast-paced environment
• Data driven mindset with attention to detail
• Strong communication and presentation skills

Responsabilités

• Own post-sales activity for Commercial customers including renewals and upsells
• Develop trusted advisor relationships with clients from administrators to C-suite
• Drive usage and value realization of the Navan platform across the client’s T&E program
• Identify and execute opportunities for account expansion across departments, teams and geographies
• Collaborate cross-functionally with Sales, Product, Finance, Support and Operations
• Travel to customer sites as appropriate
• Meet or exceed revenue goals
• Successfully onboard new clients and ensure maximum value from Navan lifecycle

Connaissances

Account management

SaaS sales

Relationship building

Strategic thinking

Communication

Problem solving

Prioritization

Formation

Bachelor’s degree preferred

Description du poste

• As an Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform
• You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan
• You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio
• This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C‑Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan
• Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything
• Manage all post‑sales activity for Commercial customers through strong relationship‑building, product knowledge, planning, and execution
• Develop trusted advisor relationships with clients (from program administrators up to C‑suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs
• Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan
• Meet or exceed revenue goals
• Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases
• Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations
• Collaborate cross functionally with team members to uncover and deliver against client needs
• Deeply understand Navan’s product offerings and competitive positioning
• Travel to customer sites as appropriate
• Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client
• Own client renewals, and upsells/cross-sells of adjacent products

Benefits

• Parental leave
• Commuter benefits
• Healthcare
• Flexible Vacation
• Health and Wellness
• Fuel for Connection
• Pet Friendly
• IATAN (travel‑related discounts)
• 401k (retirement plan)
• Connectivity Allowance
• Learning & Development

2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS companyDemonstrable track record of high performance and successHigh energy, go-getter with fresh ideas who takes the initiative to get things doneAbility to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environmentBachelor’s degree preferred or similar work experienceData driven mindset with attention to detailStrong communication and presentation skillsHighly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers