Account Manager, Commercial

Navan; New York (NY); On-site; USD 105,000 - 140,000; Full time

Job summary

Navan in New York is seeking a Commercial Account Manager to drive revenue by ensuring clients are successful, referenceable, and deriving maximum value from Navan’s Travel & Expense platform. You will build deep relationships, act as trusted advisor, onboard clients, and manage entire T&E programs while collaborating with Sales, Product, Finance and Support.

This fast-paced role requires sharp communication, strategic thinking, and a track record of delivering results.

Qualifications

• 2+ years in account management, sales, or related customer-facing role.
• Bachelor’s degree preferred or equivalent work experience.
• Proven track record of high performance and success.
• Strong communication and presentation skills.
• Strategic thinker with problem-solving and prioritization in a fast-paced environment.
• Data-driven mindset with attention to detail.
• High energy, proactive, with initiative.

Responsibilities

• Manage post-sales activity for commercial customers with relationship-building and planning.
• Develop trusted advisor relationships with clients from administrators to C-suite.
• Drive platform usage and ensure 100% travel and expense program management.
• Meet or exceed revenue goals and identify expansion opportunities.
• Collaborate cross-functionally to deliver client-focused solutions.
• Own renewals and upsells across adjacent Navan products.

Skills

Account Management

SaaS

Customer relationship

Communication

Education

Bachelor's degree

Job description

As a Commercial Account Manager your mission will be to drive revenue by ensuring your clients are happy, referenceable, and maximizing the value they take from the Navan platform. You will do this by building deep relationships with your clients, functioning as their trusted advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage their entire T&E program through Navan. You’ll also own renewing your accounts and cross-selling adjacent products from across our portfolio. This will be a highly visible and highly cross functional role - the AM function will partner closely with our Sales, Product, Finance, Support and Operations teams, all the way up to our C-Suite - to ensure we are delighting our clients, exceeding goals, and driving the large majority of revenue for Navan.

Make no mistake - you are joining an extremely fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do, and where we believe we can do just about anything. Buckle up, it’s going to be a lot of fun.

What You’ll Do

• Manage all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and execution.
• Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned, and that clients are unlocking maximum value from partnering with Navan to manage their T&E programs.
• Drive usage of the Navan platform by ensuring your clients manage 100% of their Travel & Expense programs through Navan.
• Meet or exceed revenue goals.
• Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products and use cases.
• Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
• Collaborate cross functionally with team members to uncover and deliver against client needs.
• Deeply understand Navan’s product offerings and competitive positioning.
• Travel to customer sites as appropriate.
• Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
• Own client renewals, and upsells/cross-sells of adjacent products.

What We’re Looking For

• 2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
• Bachelor’s degree preferred or similar work experience
• Demonstrable track record of high performance and success.
• Strong communication and presentation skills
• Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
• Data driven mindset with attention to detail
• High energy, go-getter with fresh ideas who takes the initiative to get things done
• Highly intelligent, passionate, driven, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.

Pay Range: $105,000 USD - $140,000 USD

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