Commercial Account Manager

Optima Search | Europe & America; New York (NY); Remote; USD 100,000 - 125,000; Full time

Job summary

Join a forward-thinking company as a Commercial Account Manager, where you'll drive revenue growth and enhance customer engagement through innovative solutions. In this role, you'll manage a portfolio of enterprise clients, uncovering cross-sell and up-sell opportunities while collaborating closely with the Customer Success Management team. This position offers the chance to thrive in a dynamic, consultative selling environment, leveraging your expertise in digital marketing and account management. If you're passionate about making a tangible impact and shaping the future of customer engagement, this opportunity is for you.

Qualifications

• 3-6 years in SaaS/software account management sales.
• Proven track record of meeting sales quotas.
• Familiarity with digital marketing and CRM platforms.

Responsibilities

• Drive revenue growth within existing customer base.
• Manage sales lifecycle from opportunity to contract negotiation.
• Collaborate with CSM team to meet customer objectives.

Skills

Account Management

Sales Quota Achievement

Cross-Selling

Digital Marketing Knowledge

Client Management

Negotiation Skills

Communication Skills

Technical Proficiency

Time Management

Education

Bachelor's Degree

Tools

CRM Software

Marketing Automation Platforms

Email Marketing Software

Job description

Location: Remote (Preference for candidates East of the Mississippi River, near a major airport)

Package: Up to $125K base + double OTE ($250K total), with accelerators up to 1.5x for overachievement

Travel: Up to 50% across the U.S. and Canada

Company Overview

Our client is a leading customer engagement platform empowering marketer to deliver AI-driven, personalized omnichannel experiences. Their innovative solutions unify customer data, automate marketing processes, and drive loyalty across email, web, and mobile channels. Be part of a team that helps businesses transform their customer interactions and achieve remarkable results. With a legacy of over 20 years, they are committed to pushing the boundaries of what's possible in customer engagement. Their collaborative environment fosters creativity and innovation, allowing you to grow professionally while making a tangible impact on their customers' success. Join us in shaping the future of customer engagement and discover a career that combines cutting-edge technology with real-world impact.

The Role

As a Commercial Account Manager, your primary focus will be driving revenue growth within the existing customer base. This is a commercially-focused role that works alongside the Customer Success Management (CSM) team to uncover and execute cross-sell, up-sell, and strategic group expansion opportunities. You will manage a portfolio of enterprise and mid-market clients and play a key role in expanding their engagement across the platform.

Key Responsibilities

• Take full ownership of the sales lifecycle, from opportunity identification through to proposal development and contract negotiation
• Develop and present tailored, value-led proposals that align with customer goals and marketing strategy
• Proactively uncover and execute cross-sell and up-sell opportunities across the install base
• Build and manage a robust pipeline of strategic opportunities, navigating complex sales cycles with multiple stakeholders
• Lead group expansion initiatives by identifying new divisions or entities connected to current clients and driving integration
• Leverage your deep understanding of our solutions and digital marketing best practices to craft impactful recommendations
• Collaborate closely with the CSM team to ensure customers’ commercial and strategic objectives are met
• Engage senior decision-makers with clear, compelling value propositions that drive revenue growth and measurable results

Experience & Background

• A track record of 3-6 years in SaaS/software account management sales
• A proven track record of meeting or exceeding sales quotas, with a strong ability to upsell and cross-sell
• Experience in overlay sales and collaborative roles
• Familiarity with digital marketing, CRM, or marketing automation platforms
• Client management, negotiation, and communication skills
• Strong technological skills, including the ability to deliver the full product
• Excellent time management skills, positive attitude, and a “love of selling”
• Exposure to the Marketing Technology, Customer Data Platforms (CDPs), Marketing Automation Platforms/Omnichannel Marketing Platforms, Customer Relationship Management (CRM) Systems, Email Marketing Software, Integrated E-commerce Platforms, or Artificial Intelligence (AI) and Machine Learning etc. would be ideal
• Capable of managing complex, multimillion-dollar accounts
• Eligibility to work in the USA
• Fluency in English

Skills & Attributes

• Highly organized with strong pipeline and stakeholder management skills
• Polished, professional, and confident presenting to senior decision-makers
• Comfortable with commercial targets and thrives in a consultative selling environment
• Technically conversant on topics like data integration and APIs

Location & Travel Requirements

• Must be based East of the Mississippi River (West Coast not considered)
• Must live near a major airport for travel convenience
• Up to 50% travel across the U.S. and Canada; otherwise remote

About Optima Search | Europe & America

Optima Search is a trusted international executive search firm supporting high-growth SaaS companies across Europe and North America. With roots in both agency and in-house HR, we offer deep functional expertise and consultative talent solutions. We specialize in Sales, Marketing, Professional Services, and Executive hiring.

www.OptimaEurope.com | www.OptimaAmerica.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting, Software Development, and Marketing Services

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