Commercial Account Manager New York, Miami, San Francisco, Remote (US or Canada)

Ramp; New York (NY); Remote; USD 109,000 - 151,000; Full time

Job summary

Join a forward-thinking company as a Commercial Account Manager, where you'll be the key contact for SMB clients, driving product activation and long-term growth. In this dynamic role, you'll manage onboarding, renewals, and retention, while collaborating closely with internal teams to enhance customer experiences. Your expertise in sales and account management will be crucial as you build relationships with executives and ensure clients maximize their investment. This innovative firm offers a vibrant work environment and the chance to make a significant impact in the financial operations space.

Benefits

100% medical, dental & vision insurance

401k with employer match

Flexible PTO

Fertility HRA

WFH stipend

Wellness stipend

Parental Leave

Relocation support

Pet insurance

Qualifications

• 3+ years in sales, customer success, or account management in B2B.
• Proven track record of exceeding quotas and metrics.

Responsibilities

• Drive revenue by managing onboarding, renewals, and growth for ~150-200 SMB customers.
• Build strong relationships with C-suite executives and finance professionals.

Skills

Sales experience

Customer success

Account management

Project management

Time management

Communication skills

Interpersonal skills

Adaptability

Intellectual curiosity

Problem-solving

Education

Bachelor's degree

Tools

Salesforce

Outreach

Accounting Software

Job description

About Ramp

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.

Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the Role

Commercial Account Managers at Ramp serve as the primary point of contact post-sale and are responsible for driving product and spend activation and long-term growth by owning onboarding/implementation, expansion, and retention across a book of SMB customers. You will have the opportunity to help build and refine Ramp’s post-sales organization and define the customer strategy that fuels our growth.

What You’ll Do

• Drive revenue for Ramp by owning onboarding & implementation, expansion, renewals, retention, and overall growth across a book of ~150-200 SMB customers. You will directly own a revenue target for your book of business.

• Partner with the Account Executive team to deeply understand new customers’ current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout.

• Ensure fast, thorough, and complete product onboarding and spend migration of new Ramp customers within 60 days by educating on Ramp’s best practices.

• Once implementation is complete, lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI.

• Build and nurture strong relationships with C-suite executives and finance/accounting professionals to understand their pain points and priorities to deepen the usage of Ramp.

• Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience.

What You'll Need

• Minimum 3 years of experience in sales, customer success, or account management experience in a B2B organization.

• Proven track record of exceeding quota and/or outperforming key target metrics.

• Exceptional project management and time management skills.

• Excellent verbal and written communication skills, as well as interpersonal skills.

• Desire to learn the product inside out and become an expert in Ramp’s full range of product, integration, and configuration options.

• Ability to anticipate customers’ needs and position product solutions accordingly.

• Intellectual curiosity to support customers across a wide range of industries.

• Ability to proactively identify expansion opportunities to drive additional revenue and growth of existing customer base.

• High adaptability and ability to thrive in a fast-paced environment.

• Familiarity with basic sales tools and common metrics.

Nice to Haves

• Bachelor’s degree from an accredited university.

• Experience with financial services sales.

• Experience at a high-growth startup.

• Expertise in using Salesforce, Outreach, or other productivity tools.

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).

For candidates located in NYC or SF, the pay range for this role is $121,300-$166,750. For candidates located in all other locations, the pay range for this role is $109,100-150,050.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you.

  • Partially covered for your dependents.

  • One Medical annual membership.

• 401k (including employer match on contributions made while employed by Ramp).

• Flexible PTO.

• Fertility HRA (up to $5,000 per year).

• WFH stipend to support your home office needs.

• Wellness stipend.

• Parental Leave.

• Relocation support to NYC or SF.

• Pet insurance.

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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