Commercial Account Manager

Zip; New York (NY); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

Team building events

Flexible PTO

Apple equipment plus home office budge

401k plan

Job summary

Zip in New York is seeking a motivated sales professional to own renewals and upsells for enterprise customers. You’ll partner with Customer Success to monitor health metrics, demonstrate ROI, and close deals by articulating Zip’s ongoing value.

You’ll also help shape our sales process and build the team culture while managing multi-year contracts to maximize customer outcomes. You are a product evangelist and a proactive closer who thrives in a hyper-growth startup environment, with 2+ years in

Qualifications

• 2+ years of technology SaaS experience.
• Experience selling to procurement, finance, or legal.
• Experience driving renewal and adoption of a SaaS product for enterprise accounts.
• Customer management skills including sales, account management, and service.
• Self-driven with strong time management and motivation.
• Organized, efficient, and an excellent communicator.
• Willing to go the extra mile for customers and the team.

Responsibilities

• Advise customers to deliver ROI in renewal and upsell cycles.
• Partner with Customer Success to monitor health scorecards and guide deal closures.
• Evangelize Zip to address current pains and future product visions.
• Contribute to building team culture and share best practices.
• Negotiate renewal contracts to maximize value while strengthening relationships.
• Coordinate with cross-functional teams to update renewal status for management.
• Manage multi-year contracts to ensure ongoing customer value realization.

Skills

SaaS sales experience

Account management

Customer retention

Excellent communication

Organized workflow

Tools

Salesforce

Clari

ZoomInfo

LinkedIn Sales Navigator

Outreach

Job description

About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T‑Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your Role

• You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
• You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and elevate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

You Will

• Become a product expert – learning the Zip platform through and through, so that you’re demo ready
• Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions
• Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
• Be adaptable and flexible – as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want to you to help shape our sales process

Qualifications

• 2+ years of technology SaaS experience
• Experience selling to procurement, finance, legal
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts
• Customer management skills; including sales, Account management, and customer service
• Self-driven – you don’t need someone to motivate you to put in your best every day
• You’d describe yourself as organized, efficient with your time, and an excellent communicator
• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
• Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

The salary range for this role is $170,000 - $190,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Start-up equity
• Full health, vision & dental coverage
• Team building events
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.