Senior Account Manager

zip; United States; On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

Catered lunches & dinners for SF teams

Commuter benefit

Team building events & happy hours

Flexible PTO

Apple equipment plus home officebudget

401k plan

Job summary

ZipZip, the AI platform for enterprise procurement, is seeking an experienced enterprise SaaS Sales professional. You will partner with Success to monitor health, drive renewals, and upsell while evangelizing Zip to customers.

Responsibilities include becoming a Zip product and procurement expert, negotiating multi-year renewals, and coordinating with internal teams to maximize customer value and contract growth. Embrace a fast-growing startup culture with equity and comprehensive benefits.

Qualifications

• 4+ years of technology SaaS experience.
• Experience selling to procurement, finance, and legal teams.
• Experience driving retention and adoption of an enterprise SaaS product.
• Customer management skills across sales, account management, and customer service.
• Self-driven, organized, and an excellent communicator.
• Experience using Salesforce, Clari, ZoomInfo, LinkedIn Sales Navigator, and Outreach.

Responsibilities

• Become a product expert—learn the Zip platform to be demo ready.
• Become a procurement expert—understand the procurement market and customer pain points.
• Use sales intelligence and engagement tools to prospect and manage deal cycles.
• Negotiate renewals with customers to maximize contract value while safeguarding relationships.
• Collaborate with the Zip team to update renewal status and escalate as needed.
• Manage current customers on multi-year contracts to ensure value realization.

Skills

SaaS sales

Account management

Renewals

Negotiation

Customer success

Tools

Salesforce

Clari

ZoomInfo

LinkedIn Sales Navigator

Outreach

Job description

About ZipZip is the AI platform for enterprise procurement - built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.The world's most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they've saved over $8 billion and processed over $500 billion in spend. Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your Role

You are a trusted advisor, product consultant, and a closer - you're working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for

• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
• You're a product evangelist - you'll solution Zip to meet the pain points today, but also with an eye toward our product of the future.
• You're a builder - at a startup, you're not just a team member, but you help build the team culture and bring your best practices to the org.
• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and elevate when needed.
• Manage current customers on multi-year contracts to ensure customer value realization.

You Will

Become a product expert - learning the Zip platform through and through, so that you're demo ready

Become a procurement expert - learning the ins and outs of the procurement market, which is deeply ready for change and new solutions

Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers

Be adaptable and flexible - as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want you to help shape our sales process

Qualifications

• 4+ years of technology SaaS experience
• Experience selling to procurement, finance, legal
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts
• Customer management skills; including sales, Account management, and customer service
• Self-driven - you don't need someone to motivate you to put in your best every day
• You'd describe yourself as organized, efficient with your time, and an excellent communicator
• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
• Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

The salary range for this role is $200,000 - $240,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.

We look forward to hearing from you!