Commerce Strategy Leader: Growth & Channel Transformation

Deloitte France; Tempe (AZ); On-site; USD 163,000 - 322,000; Full time

Job summary

Deloitte is seeking a Commerce Strategy Manager to lead client engagements across industries, shaping commerce as a growth channel and aligning it with pricing, experience, and broader commercial strategy. We partner with client leaders to define the strategic role of commerce and deliver measurable business outcomes.

You will translate challenges into actionable roadmaps, work with cross-functional teams, and apply advanced analytics and AI tools to deliver impact for our clients.

Qualifications

• 7+ years consulting delivery in commerce strategy, digital commerce, customer experience, technology-enabled transformation, or related areas.
• 5+ years working directly with business, digital, technology, or commerce client teams.
• 5+ years shaping commerce strategies and translating them into actionable roadmaps, operating models, or implementation plans.
• 1+ years of experience incorporating AI into daily workflow and leveraging AI tools to enable and optimize the client experience.
• Ability to travel up to 30%+ on average, based on the work you do and the clients you serve.
• Limited immigration sponsorship may be available.

Responsibilities

• Leading the day-to-day delivery of commerce strategy engagements across industries, including defining commerce's role as a growth channel, channel strategy and role definition, commerce operating model design, and experience optimization.
• Partnering with client business, digital, technology, and operations leaders to define commerce strategies tied to clear business outcomes.
• Translating business challenges into structured analyses, recommendations, and executive-ready deliverables grounded in data, customer insight, and commercial logic.
• Shaping commerce strategy roadmaps that span channel positioning, experience design, capability priorities, and organizational change.
• Driving the implications of commerce strategy and channel positioning into other parts of the commercial strategy agenda.
• Partnering with global technical and implementation delivery teams to ensure the strategic intent and value case behind commerce decisions carry through into execution.
• Managing day-to-day client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across workstreams.
• Using advanced analytics and AI-enabled tools to improve efficiency, insight generation, and work quality.
• Supporting practice growth through proposals, solution shaping, workplans, and follow-on opportunities.
• Coaching teams, modeling Deloitte leadership behaviors, and contributing to an inclusive, high-performing culture.

Skills

Executive presence

Stakeholder management

Written and oral communication

Collaboration with technical teams

Project leadership

Mentoring teams

Job description

Deloitte is seeking a Commerce Strategy Manager to lead client engagements across industries, shaping commerce as a growth channel and aligning it with pricing, experience, and broader commercial strategy. We partner with client leaders to define the strategic role of commerce and deliver measurable business outcomes.

You will translate challenges into actionable roadmaps, work with cross-functional teams, and apply advanced analytics and AI tools to deliver impact for our clients.