Digital Shelf & Commerce Ops Lead

VML/WPP Enterprise Solutions; Chicago, New York, Rogers (IL, NY, AR); On-site; USD 60,000 - 140,000; Full time

Job summary

VML/WPP Enterprise Solutions seeks a Commerce Operations Supervisor to manage day-to-day digital shelf stewardship and commercial performance across major retailers. You will lead content submission, ensure data accuracy, and provide actionable insights via Profitero and retailer portals.

You will collaborate with Brand, Omni-marketing and Sales teams, deliver monthly reporting, and help optimize content to improve retailer readiness and share of shelf.

Qualifications

• 3-5 years in eCommerce operations, digital shelf management, PIM or retail services.
• Experience with Target and Kroger retailer portals and content requirements.
• Proficiency with digital shelf intelligence platforms (Profitero, Stackline or equivalent).
• Experience with PIM/syndication platforms (Salsify, Syndigo or equivalent).
• Strong data fluency: read dashboards, spot anomalies and write actionable "so whats".
• Client-facing communication skills: comfortable presenting findings and recommendations.
• Exceptional attention to detail with ability to manage multiple concurrent retailer priorities.
• Advanced Excel; comfortable with structured reporting.

Responsibilities

• Own operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailers.
• Submit and maintain content through retailer portals, Salsify, and syndication platforms.
• Verify syndication outcomes and monitor publication status.
• Validate product data accuracy, taxonomy, and retailer-specific requirements prior to publication.
• Prepare and deliver monthly competitive pricing snapshots for Tier 3-5 retailers using syndicated data.
• Maintain quarterly category share tracking: is client gaining or losing vs. competition at total category level.
• Coordinate execution across Brand, Omni-marketing and Sales teams.
• Resolve retailer publication issues, validation errors, and operational roadblocks.

Skills

eCommerce operations

digital shelf management

PIM

retail services

data analytics

client-facing

communication skills

attention to detail

Advanced Excel

Tools

Profitero

Stackline

Salsify

Syndigo

Job description

VML/WPP Enterprise Solutions seeks a Commerce Operations Supervisor to manage day-to-day digital shelf stewardship and commercial performance across major retailers. You will lead content submission, ensure data accuracy, and provide actionable insights via Profitero and retailer portals.

You will collaborate with Brand, Omni-marketing and Sales teams, deliver monthly reporting, and help optimize content to improve retailer readiness and share of shelf.