Columbus Fusion Center Ops Manager – IT Incident Lead

CBTS; Columbus (OH); On-site; USD 112,000 - 179,000; Full time

Job summary

CBTS in Columbus, OH is seeking a Manager for Technology Fusion Center Operations to lead incident management and IT infrastructure oversight. The role focuses on monitoring SOC operations and proactive remediation within a 24/7 environment.

The ideal candidate will be a continuous learner, adaptable, and a strong communicator, capable of guiding frontline analysts and coordinating with IT teams to maintain system availability.

Qualifications

• High School Diploma or GED.
• 1 cloud certification (AWS, Azure or Google Cloud).
• 8-10 years of experience in a network operations center, SOC, or other operations center environment.
• 3+ years leading projects, mentoring and/or coaching experience.

Responsibilities

• Analyze, diagnose, and resolve IT incidents proactively and elevate issues to technical support groups as appropriate. Analyze system errors and take corrective action.
• Collaborate with IT Team in developing solutions to known problems to ensure the availability of production systems. Communicate general, technical and operational policies, procedures and best practices.
• Manage production systems to ensure efficient and effective processing. Perform testing as required, to confirm network availability and resiliency.
• Plan and execute staffing projections and development plans for front-line associates; serve as a SME, training less experienced IT Command Center Analysts; participate in 24/7 on-call rotation.

Skills

ITIL

Education

High School Diploma or GED

Tools

Cloud Certifications (AWS/Azure/GoogleCloud)

Job description

CBTS in Columbus, OH is seeking a Manager for Technology Fusion Center Operations to lead incident management and IT infrastructure oversight. The role focuses on monitoring SOC operations and proactive remediation within a 24/7 environment.

The ideal candidate will be a continuous learner, adaptable, and a strong communicator, capable of guiding frontline analysts and coordinating with IT teams to maintain system availability.