Manager, Technology Fusion Center Operations (Only W2)

CBTS; Columbus (OH); On-site; USD 112,000 - 179,000; Full time

Job summary

CBTS in Columbus, OH is seeking a Manager for Technology Fusion Center Operations to lead incident management and IT infrastructure oversight. The role focuses on monitoring SOC operations and proactive remediation within a 24/7 environment.

The ideal candidate will be a continuous learner, adaptable, and a strong communicator, capable of guiding frontline analysts and coordinating with IT teams to maintain system availability.

Qualifications

• High School Diploma or GED.
• 1 cloud certification (AWS, Azure or Google Cloud).
• 8-10 years of experience in a network operations center, SOC, or other operations center environment.
• 3+ years leading projects, mentoring and/or coaching experience.

Responsibilities

• Analyze, diagnose, and resolve IT incidents proactively and elevate issues to technical support groups as appropriate. Analyze system errors and take corrective action.
• Collaborate with IT Team in developing solutions to known problems to ensure the availability of production systems. Communicate general, technical and operational policies, procedures and best practices.
• Manage production systems to ensure efficient and effective processing. Perform testing as required, to confirm network availability and resiliency.
• Plan and execute staffing projections and development plans for front-line associates; serve as a SME, training less experienced IT Command Center Analysts; participate in 24/7 on-call rotation.

Skills

ITIL

Education

High School Diploma or GED

Tools

Cloud Certifications (AWS/Azure/GoogleCloud)

Job description

Role: Manager, Technology Fusion Center Operations

Location: Columbus, OH - Onsite

Salary Range: $112K - $179K per annum

Job Summary

The Manager, Technology Fusion Center Operations is the subject matter expert and responsible for managing and monitoring IT infrastructure. This role will spend a majority of their time working in the Technology Fusion Center, SOC and other focused on incident management and remediation. This candidate should be a continuous learner, adaptable and a critical thinker.

Essential Job Functions

• Analyze, diagnose, and resolve IT incidents proactively and elevate issues to technical support groups as appropriate. Analyze system errors and take corrective action. Analyze and manipulate processing schedules in accordance to established procedures and service level expectations. - (25%)
• Collaborate with IT Team in developing solutions to known problems to ensure the availability of production systems. Communicate general, technical and operational policies, procedures and best practices. Respond to complex problems escalated by leadership. Provide clear and concise executive level communication and updates on status, issues and risks. - (20%)
• Manage production systems to ensure efficient and effective processing. Perform testing as required, to confirm network availability and resiliency. Identify risks, and communicate and mitigate them utilizing the Incident and Problem Management processes. - (25%)
• Plan and execute staffing projections and development plans for front-line associates. Document progress and implement corrective actions as needed. Serve as a SME, training less experienced IT Command Center Analysts. Show urgency and commitment for 24/7 operations, participating in the on-call rotation - (30%)

Minimum Qualifications

• High School Diploma or GED.
• 1 cloud certification- AWS cloud practitioner, Microsoft Azure Fundamentals or Google Cloud- Cloud Digital Leader
• 8-10 years of experience working in a network operations center, SOC, or other operations center environment.
• 3+ years leading project(s), mentoring and/or coaching experience.

Preferred Qualifications

• Bachelor’s Degree in Information Systems, IT, Computer Science, or related field.
• ITILv4 Foundations Certification
• 10-13 years of experience working in a network operations center, SOC, or other operations center environment.
• 5+ years leading project(s), mentoring and/or coaching experience.

Skills

• Information Technology Infrastructure Library (ITIL)