Tech Fusion Center Manager – 24/7 Incident Operations

Bread Financial Group; Columbus (OH); In loco; USD 112.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, prescription drug, dental, &

401(k) plan with company match

11 paid holidays

Descrizione del lavoro

Bread Financial is seeking a Manager, Technology Fusion Center Operations to lead incident management across IT infrastructure. The role is centered in the Fusion Center/SOC with hands-on problem solving and ongoing optimization.

Candidates should be lifelong learners, adaptable, and capable of clear executive communication. The position requires on-site work at the Easton/Columbus office with 1st shift hours and a focus on 24/7 operations.

Competenze

• High School Diploma or GED.
• 1 cloud certification (AWS, Azure Fundamentals or Google Cloud Digital Leader).
• 8-10 years in a NOC/SOC or similar ops center environment.
• 3+ years leading projects, mentoring or coaching.

Mansioni

• Analyze, diagnose, and resolve IT incidents; escalate as needed.
• Collaborate with IT to develop solutions and communicate policies; provide executive updates.
• Manage production systems, test for availability, mitigate risks via incident management.
• Plan staffing projections; train front-line associates; ensure 24/7 operations and on-call rotation.

Conoscenze

ITIL

Monitoring Tools

NOC

Python

PowerShell

ServiceNow

Microsoft Office

Formazione

Bachelor's Degree in Information Systems, IT, Computer Science, or related field

ITILv4 Foundations Certification

Strumenti

Cloud Certification (AWS/Azure/Google)

Descrizione del lavoro

Bread Financial is seeking a Manager, Technology Fusion Center Operations to lead incident management across IT infrastructure. The role is centered in the Fusion Center/SOC with hands-on problem solving and ongoing optimization.

Candidates should be lifelong learners, adaptable, and capable of clear executive communication. The position requires on-site work at the Easton/Columbus office with 1st shift hours and a focus on 24/7 operations.