Collision Service Advisor: Build Estimates & Guide Customers

Crash Champions; Urbana (IL); On-site; USD 2,066,400 - 3,175,368; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus ("Cash From Crash")

5 Paid Holidays

Job summary

Crash Champions is running a structured program at our multiple Illinois locations focused on teaching and executing accurate repair estimates, educating customers about repairs and insurance, and ensuring DRP KPI goals are met. The role emphasizes personal, trusted service and thorough walk-throughs of the repair process.

Successful participants will gain hands-on experience from experienced technicians and complete required training including CYOU and I-CAR, with compensation in line with

Qualifications

• Demonstrate professionalism and alignment with Crash Champions culture and brand.
• Commit to 7-9 months for program completion.
• Maintain a professional appearance.
• Be ambitious.
• Attend calls and participate in training including CYOU and I-CAR.
• Complete tracker once per week through the end of Stage 2.
• Write as many estimates as possible.

Responsibilities

• Optimizing and developing accurate repair estimates to achieve profit benchmarks.
• Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates in such a manner that supports DRP partnerships and KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the comprehensive repair process with customers.

Job description

Crash Champions is running a structured program at our multiple Illinois locations focused on teaching and executing accurate repair estimates, educating customers about repairs and insurance, and ensuring DRP KPI goals are met. The role emphasizes personal, trusted service and thorough walk-throughs of the repair process.

Successful participants will gain hands-on experience from experienced technicians and complete required training including CYOU and I-CAR, with compensation in line with