Collision Repair Service Advisor - Customer Care & Growth

OpenRoad 1st Choice LLC; Reserve at Cypress Creek (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Team culture

I-CAR Gold Certified

OEM Certified

Increased earning potential

Professional growth

Competitive compensation & benefits

Job summary

OpenRoad 1st Choice LLC is hiring a Service Advisor to serve as the primary contact for customers and insurance companies throughout the repair process. You will review estimates, submit supplements, and provide regular status updates to ensure smooth, transparent communication.

The role emphasizes exceptional customer service, attention to detail, and teamwork in a fast-paced collision repair environment. Opportunities for growth and a stable, team-oriented workplace are highlighted.

Qualifications

• Demonstrated ability to work independently and as part of a team.
• High attention to detail and commitment to quality workmanship.
• Dependable and customer-focused mindset.
• Positive attitude and self-motivation.
• Outstanding customer service.
• Organizational skills to manage multiple tasks.
• Computer skills with CCC One estimating software preferred.
• Team player and collaborative attitude.
• Must be 18 years or older.

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Job description

OpenRoad 1st Choice LLC is hiring a Service Advisor to serve as the primary contact for customers and insurance companies throughout the repair process. You will review estimates, submit supplements, and provide regular status updates to ensure smooth, transparent communication.

The role emphasizes exceptional customer service, attention to detail, and teamwork in a fast-paced collision repair environment. Opportunities for growth and a stable, team-oriented workplace are highlighted.