Service Advisor

OpenRoad 1st Choice LLC; Reserve at Cypress Creek (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Team culture

I-CAR Gold Certified

OEM Certified

Increased earning potential

Professional growth

Competitive compensation & benefits

Job summary

OpenRoad 1st Choice LLC is hiring a Service Advisor to serve as the primary contact for customers and insurance companies throughout the repair process. You will review estimates, submit supplements, and provide regular status updates to ensure smooth, transparent communication.

The role emphasizes exceptional customer service, attention to detail, and teamwork in a fast-paced collision repair environment. Opportunities for growth and a stable, team-oriented workplace are highlighted.

Qualifications

• Demonstrated ability to work independently and as part of a team.
• High attention to detail and commitment to quality workmanship.
• Dependable and customer-focused mindset.
• Positive attitude and self-motivation.
• Outstanding customer service.
• Organizational skills to manage multiple tasks.
• Computer skills with CCC One estimating software preferred.
• Team player and collaborative attitude.
• Must be 18 years or older.

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Job description

Description

Position Overview:

As part of the Open Road Collision group DBA 1st Choice Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.

Key Responsibilities:

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Why Work With Us?

• Team-oriented culture
• I-CAR Gold Certified
• OEM Certified
• Streamlined workflow for increased earning potential
• Opportunities for professional growth and certification
• Competitive compensation and benefits (discussed upon interview)
• Commitment to safety, quality, and a positive work environment

Requirements

• Demonstrated ability to work independently and as part of a collaborative team.
• High attention to detail and a commitment to delivering top-quality workmanship.
• Dependable, and customer-focused mindset.
• Positive Attitude – Self-motivated and takes initiative to deliver exceptional service.
• Outstanding Customer Service – A customer-first approach is essential.
• Organizational Skills – Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
• Computer Skills – Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
• Team Player – Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
• Must be 18 years or older to apply.

OpenRoad is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

As part of our hiring process, OpenRoad participates in E-Verify to confirm the employment eligibility of all newly hired employees.