Collision Service Advisor: Customer Care & Estimating

OPENROAD ALLARD COLLISION LLC; Glendale (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

I-CAR Gold Certified

OEM Certified

Professional growth opportunities

Job summary

OpenRoad is seeking a motivated Service Advisor in Glendale, AZ to act as the primary liaison for customers and insurance companies throughout the vehicle repair process. You will review insurance estimates with our estimating staff, provide regular updates, and ensure timely submission of estimates and supplements.

Key responsibilities include managing accounts receivable, maintaining clear communication, and delivering top-quality service while upholding safety and customer care standards.

Qualifications

• Must be able to work independently and as part of a team.
• High attention to detail and commitment to quality workmanship.
• Dependable with a customer-first mindset.
• Positive attitude and initiative to deliver exceptional service.
• Outstanding customer service focus is essential.
• Strong organizational skills for a fast-paced environment with interruptions.
• Experience with CCC One estimating software is preferred but not required.

Responsibilities

• Serve as primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and shop staff for accuracy.
• Provide regular status updates to customers with clear communication at each stage.
• Submit estimates and supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Customer service

Attention to detail

Organizational skills

Team player

Communication

Self-motivation

Tools

CCC One estimating

Job description

OpenRoad is seeking a motivated Service Advisor in Glendale, AZ to act as the primary liaison for customers and insurance companies throughout the vehicle repair process. You will review insurance estimates with our estimating staff, provide regular updates, and ensure timely submission of estimates and supplements.

Key responsibilities include managing accounts receivable, maintaining clear communication, and delivering top-quality service while upholding safety and customer care standards.