Collision Repair Advisor - Customer Care & Estimates

OpenRoad Collision; Oklahoma City (OK); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

OpenRoad Collision is seeking a motivated Service Advisor to serve as the primary contact for customers and insurance companies during repair, verify estimates, and provide ongoing updates throughout the process.

The role emphasizes accuracy in estimates, timely submissions, and managing accounts receivable while maintaining a customer-focused, team-driven environment. OpenRoad promotes safety and quality with equal opportunity employment.

Qualifications

• Demonstrated ability to work independently and as part of a collaborative team.
• High attention to detail and a commitment to delivering top-quality workmanship.
• Dependable, and customer-focused mindset.
• Positive Attitude – Self-motivated and initiative to deliver exceptional service.
• Outstanding Customer Service – a customer-first approach is essential.
• Organizational Skills – manage multiple tasks in a fast-paced environment.
• Computer Skills – CCC One estimating and management software preferred but not required.

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Team player

Outstanding customer service

Organizational skills

Dependable

Positive attitude

Customer-focused

Tools

CCC One estimating

Job description

OpenRoad Collision is seeking a motivated Service Advisor to serve as the primary contact for customers and insurance companies during repair, verify estimates, and provide ongoing updates throughout the process.

The role emphasizes accuracy in estimates, timely submissions, and managing accounts receivable while maintaining a customer-focused, team-driven environment. OpenRoad promotes safety and quality with equal opportunity employment.