Collision Repair Estimator & Customer Advocate

Crash Champions; Nashville (TN); In loco; USD 21.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

Descrizione del lavoro

Crash Champions in the United States is expanding its fast-growing network of collision repair centers. This role focuses on delivering accurate repair estimates, educating customers on the repair process and insurance steps, and ensuring success in DRP partnerships.

You will greet customers by phone or in person, explain the collision repair workflow, and guide payment procedures, while maintaining a professional appearance and a customer-first mindset.

Competenze

• Arrive every day, on time, ready to learn.
• Commit to 7-9 months for program completion.
• Maintain a professional appearance.
• Be ambitious.
• Observe all areas of the location and ask questions.
• Attend calls.
• Complete all required training including CYOU and I-CAR.
• Complete tracker once per week through the end of Stage 2.

Mansioni

• Optimizing and developing accurate repair estimates to meet profit benchmarks.
• Educating customers on the repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing all estimates to succeed in DRP partnerships and KPI goals.
• Finalizing total loss administration.
• Providing personal, trusted service by reviewing the repair process with customers.

Conoscenze

Punctuality

Professional appearance

Ambition

Questioning

Team awareness

Descrizione del lavoro

Crash Champions in the United States is expanding its fast-growing network of collision repair centers. This role focuses on delivering accurate repair estimates, educating customers on the repair process and insurance steps, and ensuring success in DRP partnerships.

You will greet customers by phone or in person, explain the collision repair workflow, and guide payment procedures, while maintaining a professional appearance and a customer-first mindset.