Collision Repair Customer Experience Lead

Better Collision Centers

Summerville (SC)

On-site

USD 45,000 - 70,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Better Collision Centers is seeking a full-time estimator in Summerville, SC to manage drive-in and walk-in appointments, develop repair plans, and ensure DRP compliance from intake to delivery. The role emphasizes accurate paperwork, post-repair updates, and total loss administration within a team-focused shop.

The position requires working in a busy shop environment with safety rules, equipment use, and strong customer interaction to deliver a world-class experience.

Responsibilities

Estimate all drive-in appointments as well as walk-in customers and complete repair plans
Complete process review with customer
Repair Orders: All files are opened with DRP compliance, including obtaining proper authorizations
Check in vehicle upon drop-off with customer
Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
Post repair plan documentation
Provide post repair plan communication including all vehicle status updates
Complete total loss administration
Perform other related duties as assigned for the purpose of ensuring a world-class customer service experience
Final QC, including test drive
Deliver vehicle to customer upon completion
Comply with all Better Collision safety rules, guidelines, and standards
Perform other related duties as assigned, including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.

Job description

The position requires working in a busy shop environment with safety rules, equipment use, and strong customer interaction to deliver a world-class experience.

Get your free, confidential resume review.

or drag and drop your file here.