Collision Repair Customer Experience Lead

Schaefer Autobody Centers; Missouri; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Job summary

Quality Collision Group seeks a dedicated Customer Service representative to be the first point of contact for customers. You will schedule repairs, coordinate with insurance companies and manage payments to deliver an outstanding customer experience.

Join a team focused on integrity and continuous improvement, with comprehensive benefits and opportunities for training and advancement.

Qualifications

• 1 year of customer service experience required.
• Excellent communication and listening skills.
• Ability to schedule repairs, coordinate with insurance companies and manage payments.

Responsibilities

• Answer phones and greet customers.
• Create repair orders and schedule repairs and rental vehicles.
• Close repair orders in the management system and follow up on accounts receivable.
• Deliver customers to their satisfaction and ensure timely communication.

Skills

Customer service

Phone etiquette

Interpersonal skills

Organizational skills

Detail oriented

Job description

Quality Collision Group seeks a dedicated Customer Service representative to be the first point of contact for customers. You will schedule repairs, coordinate with insurance companies and manage payments to deliver an outstanding customer experience.

Join a team focused on integrity and continuous improvement, with comprehensive benefits and opportunities for training and advancement.