Collision Estimator — Shape Claims & Repair Outcomes

Classic Collision; Lakeland (FL); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Paid Weekly

Continuous Training

Company match 401K

Medical/Dental/Vision

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is seeking a Collision Estimator in Lakeland, FL to lead the estimate process from drop-off through delivery. You will prepare customer/insurance estimates, coordinate with insurers, and keep customers informed about progress while ensuring high quality and satisfaction.

This role requires coordinating with technicians, maintaining documentation, and delivering accurate repairs. Prior collision estimating experience and CCC1 familiarity are a plus.

Qualifications

• Must have strong organizational skills and the ability to communicate clearly in writing and in person.
• Experience in collision estimating is preferred and a background in customer service helps.
• Familiarity with CCC1 estimating software and I-CAR/ASE certifications are a plus.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process.
• Prepares estimate for customer and/or insurance partners according to guidelines.
• Coordinates with insurance companies to manage the claim and ensure customer satisfaction.
• Maintains communication with customers with updates on the repair process.
• Coordinates with technicians to confirm damages are identified.
• Performs quality inspection prior to vehicle delivery.
• Performs other related duties as assigned.

Skills

Strong organizational skills

Clear written and verbal communication

Customer service orientation

Education

I-CAR certification

ASE certification

Tools

CCC1 estimating system

Job description

Classic Collision is seeking a Collision Estimator in Lakeland, FL to lead the estimate process from drop-off through delivery. You will prepare customer/insurance estimates, coordinate with insurers, and keep customers informed about progress while ensuring high quality and satisfaction.

This role requires coordinating with technicians, maintaining documentation, and delivering accurate repairs. Prior collision estimating experience and CCC1 familiarity are a plus.