Collision Estimator & Repair Plan Lead — Growth & Benefits

Quality Collision Group; Virginia; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Job summary

Quality Collision Group LLC is seeking a Collision Estimator / Repair Plan Manager in Richmond, VA. This role evaluates vehicle damage, prepares repair estimates, and guides customers through the collision repair process from intake to delivery.

You will collaborate with insurers, technicians, parts, and leadership to develop repair plans, manage supplements, and keep customers informed, balancing accuracy with shop efficiency.

Qualifications

• Minimum 1 year of collision repair estimating or collision repair service advisor experience.
• Knowledge of the collision repair process, estimating procedures, insurer protocols, and supplement documentation.
• Experience with CCC ONE estimating software; experience with other estimating platforms is a plus.
• Working knowledge of OEM repair procedures and I-CAR standards.
• Ability to upload estimates, images, and documentation to meet major insurance program requirements.
• Strong customer-service, sales, oral communication, and written communication skills.
• Highly organized and detail oriented with the ability to manage multiple active repairs.
• Valid driver's license required.

Responsibilities

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair.

Skills

Customer service

Sales

Oral communication

Written communication

Detail oriented

Tools

CCC ONE estimating software

Job description

Quality Collision Group LLC is seeking a Collision Estimator / Repair Plan Manager in Richmond, VA. This role evaluates vehicle damage, prepares repair estimates, and guides customers through the collision repair process from intake to delivery.

You will collaborate with insurers, technicians, parts, and leadership to develop repair plans, manage supplements, and keep customers informed, balancing accuracy with shop efficiency.