Collision Estimator: Plan Repairs & Guide Customers

VIVE Collision; Mount Laurel Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

VIVE Collision is seeking an experienced Collision Estimator to manage the repair experience from inspection to delivery. You will create accurate repair plans, keep customers informed, and collaborate with production, DS, and insurers to ensure safe, high-quality repairs.

You will greet customers, inspect vehicles, prepare estimates, and coordinate with technicians to execute repair plans in a timely manner while complying with BAR/DRP requirements where applicable.

Qualifications

• Excellent verbal and written communication with customers, insurers, and teammates.
• Strong organizational and time management abilities for a fast-paced, production-driven environment.
• Proven customer service orientation and sales-friendly communication.

Responsibilities

• Greet customers and perform vehicle inspections to assess collision damage.
• Prepare accurate repair estimates and blueprints using approved estimating systems.
• Develop detailed repair plans following vehicle teardown and OEM guidelines.
• Explain repair timelines and expectations to customers clearly.

Skills

Customer service

Verbal and written communication

Time management

Organizational skills

Problem solving

Education

I-CAR certification or training

State appraisal license (where required)

Tools

CCC ONE estimating software

Job description

VIVE Collision is seeking an experienced Collision Estimator to manage the repair experience from inspection to delivery. You will create accurate repair plans, keep customers informed, and collaborate with production, DS, and insurers to ensure safe, high-quality repairs.

You will greet customers, inspect vehicles, prepare estimates, and coordinate with technicians to execute repair plans in a timely manner while complying with BAR/DRP requirements where applicable.