Estimator / Repair Plan Manager (VA)

Quality Collision Group; Virginia; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Job summary

Quality Collision Group LLC is seeking a Collision Estimator / Repair Plan Manager in Richmond, VA. This role evaluates vehicle damage, prepares repair estimates, and guides customers through the collision repair process from intake to delivery.

You will collaborate with insurers, technicians, parts, and leadership to develop repair plans, manage supplements, and keep customers informed, balancing accuracy with shop efficiency.

Qualifications

• Minimum 1 year of collision repair estimating or collision repair service advisor experience.
• Knowledge of the collision repair process, estimating procedures, insurer protocols, and supplement documentation.
• Experience with CCC ONE estimating software; experience with other estimating platforms is a plus.
• Working knowledge of OEM repair procedures and I-CAR standards.
• Ability to upload estimates, images, and documentation to meet major insurance program requirements.
• Strong customer-service, sales, oral communication, and written communication skills.
• Highly organized and detail oriented with the ability to manage multiple active repairs.
• Valid driver's license required.

Responsibilities

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates, and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair.

Skills

Customer service

Sales

Oral communication

Written communication

Detail oriented

Tools

CCC ONE estimating software

Job description

Job Description

Why Join Bruce's Body Shop in Richmond VA - a Quality Collision Group company? Top-5% Benefits Plan in America: Our team is our heartbeat. We invest in benefits that support your health, financial well-being, and future. Earning Potential: Competitive compensation with six-figure earning potential in select roles. Career Growth: Ongoing training, certifications, and advancement opportunities to support your professional development. Supportive Team Culture: Work with a team that values integrity, customer-focused service, and continuous improvement.

Job Summary

The Collision Estimator / Repair Plan Manager evaluates vehicle damage, prepares accurate repair estimates, and guides customers through the collision repair process from intake through delivery. This role works closely with insurance carriers, technicians, parts, and production leadership to develop complete repair plans, manage supplements, and keep customers informed. The position is responsible for balancing repair accuracy, customer service, insurer requirements, and efficient shop workflow.

Responsibilities / Essential Functions

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.


• Document damage, labor operations, parts, photos, and repair procedures in accordance with insurer and company requirements.


• Communicate with customers regarding repair scope, timeline, updates, and final delivery.


• Work with insurance carriers on claims, approvals, supplements, and documentation.


• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.


• Review supplements and update estimates as additional damage is discovered.


• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.


• Maintain organized documentation and provide a high level of customer service throughout the repair. Qualifications

Qualifications

• Minimum 1 year of collision repair estimating or collision repair service advisor experience required.


• Knowledge of the collision repair process, estimating procedures, insurer protocols, and supplement documentation.


• Experience with CCC ONE estimating software required; experience with other estimating platforms is a plus.


• Working knowledge of OEM repair procedures and I-CAR standards.


• Ability to upload estimates, images, and documentation to meet major insurance program requirements.


• Strong customer-service, sales, oral communication, and written communication skills.


• Highly organized and detail oriented with the ability to manage multiple active repairs.


• Valid driver's license required.

Benefits

• Medical Insurance


• Dental Insurance


• Vision Insurance


• Life Insurance


• Paid Holidays, Vacation & Sick Days


• 401(k) with employer match


• Paid Training

About Quality Collision Group LLC

BE AN ORIGINAL At Quality Collision Group, our people are as unique as our approach to our industry. Our teams offer more than a job; we provide a chance to be your best, make friends, and have fun. We're passionate about repairing vehicles the right way.