Collision Estimator: Repair Claims & Customer Experience

Energy Jobline ZR; Allentown (Lehigh County); Presencial; USD 30.000 - 47.000; Jornada completa

Descripción de la vacante

Energy Jobline ZR is seeking an Estimator to create precise vehicle repair estimates and coordinate between customers, repair teams, and insurers. You will document damage, assess needs, and support KPI targets while delivering excellent service.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. High school diploma and valid driver’s license are required.

Formación

• High school diploma or equivalent required.
• Experience in auto repair estimation and OE guidelines preferred.
• Knowledge of Direct Repair Programs (DRPs) and insurance processes.

Responsabilidades

• Document and update every customer interaction during repair.
• Provide accurate, timely information guiding customers through the repair process.
• Communicate customer requests to service teams and insurers as needed.
• Maintain SOP compliance and update KPIs through daily activities.
• Greet customers professionally and support a smooth workflow.

Conocimientos

Customer service

Communication

Multitasking

Detail orientation

Insurance knowledge

DRP familiarity

CCC One

Educación

High School Diploma or equivalent

Herramientas

CCC One

Descripción del empleo

Energy Jobline ZR is seeking an Estimator to create precise vehicle repair estimates and coordinate between customers, repair teams, and insurers. You will document damage, assess needs, and support KPI targets while delivering excellent service.

The role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. High school diploma and valid driver’s license are required.