Collision Estimator – Precise Repairs & Stellar CX

Boyd Group Services; Staunton (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Holidays

Health insurance from day 1

Retirement plan

Life insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Staunton, VA is seeking an Estimator to deliver exceptional customer experiences during vehicle repairs. You will assess damage, document repairs and parts, and coordinate with insurance providers throughout the process.

The role requires DRP familiarity, basic computer skills, a high school diploma, and a willingness to complete I-CAR training. A valid driver’s license is required to support field tasks and aftercare support.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

DRP 1-year experience

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Staunton, VA is seeking an Estimator to deliver exceptional customer experiences during vehicle repairs. You will assess damage, document repairs and parts, and coordinate with insurance providers throughout the process.

The role requires DRP familiarity, basic computer skills, a high school diploma, and a willingness to complete I-CAR training. A valid driver’s license is required to support field tasks and aftercare support.