Collision Estimator & Insurance Liaison

Bobmooredodgechryslerjeep; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Bobmooredodgechryslerjeep Collision Center is seeking a Collision Estimator to accurately capture customer concerns and generate precise estimates, ensuring clear communication with customers and insurers.

You will coordinate repairs, track open orders, work with technicians to prepare supplements, document conversations, and support management in achieving sales, gross profit, and customer satisfaction targets.

Qualifications

• Excellent verbal and written communication skills
• Excellent interpersonal skills; able to work effectively with a wide range of individuals
• Strong organizational and time management skills
• Demonstrates dependability through good attendance and adherence to timelines and schedules
• Demonstrated resourcefulness and ability to take initiative in development and completion of people and projects
• Strong PC skills
• Ability to maintain a good driving record and valid driver license

Responsibilities

• Greet customers and carefully record the customer's concerns to generate an accurate estimate
• After authorization is given for repairs by the customer schedule vehicle for drop and rental if needed
• Customer and insurance interaction and communication including but not limited to scheduling, coordinating, status updates and deliveries
• Track the status of open repair orders during the day keeping all relevant parties informed
• Work with the technicians to create supplements for submission to insurance company
• Document all conversations with customers and insurance companies within the work file
• Promptly notify the collision center manager of any customer concerns
• Strive to meet management's benchmarks for sales per repair order, total gross profit, and customer satisfaction scores
• Maintain accounts receivable schedule along with the assistance of the office manager
• Usespersonal device to provide an additional layer of security for companynetwork and site access through multi-factor authentication.
• Enforce safety precautions specific to work area
• Other responsibilities as assigned

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Time management

Dependability

Initiative

PC skills

Driving record ok

Education

High School Education

I-CAR Gold Level 1

Continuing education required

Job description

Bobmooredodgechryslerjeep Collision Center is seeking a Collision Estimator to accurately capture customer concerns and generate precise estimates, ensuring clear communication with customers and insurers.

You will coordinate repairs, track open orders, work with technicians to prepare supplements, document conversations, and support management in achieving sales, gross profit, and customer satisfaction targets.