Collision Estimator: Expert Damage Appraisals & Service

Boyd Group; Mitchell (AL); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holidays

Day 1 Insurance

401k Match

Disability & Life Insurance

Voluntary Life

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating accurate damage estimates and coordinating repair needs with customers and insurers. The Estimator assesses vehicle damage, documents repairs and parts, and collaborates with the team to meet KPIs and ensure smooth progress through the repair process.

Prior DRP exposure and I-CAR training are valued, with a strong safety and quality mindset.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meetings (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

Awareness of where to look for answers

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Knowledge of Repairs & OE Guidelines

Tools

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating accurate damage estimates and coordinating repair needs with customers and insurers. The Estimator assesses vehicle damage, documents repairs and parts, and collaborates with the team to meet KPIs and ensure smooth progress through the repair process.

Prior DRP exposure and I-CAR training are valued, with a strong safety and quality mindset.