Collision Estimator: Drive Repairs & Customer Experience

Gerber Collision & Glass; North Charleston (SC); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Medical, Prescription Drug, Dental & V

401(k) Retirement Plan with company 4

Employer Paid Short-Term Disability &

Life Insurance

Continuing Education Opportunities

Uniform stipend

Voluntary Daily Pay

Safety Glasses

Job summary

Gerber Collision & Glass is hiring an Estimator in the United States to assess vehicle damage, prepare repair estimates, and coordinate with customers and insurance providers to ensure a smooth repair process. You will document all interactions, communicate effectively, and help ensure KPI goals are met.

The role requires knowledge of repair processes, DRP compliance, I-CAR training readiness, and a valid driver's license.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of Repairs and OE Guidelines.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s, minimum 1 year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI’s by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect.

Skills

Basic Computer Skills

Compliance for DRP's

I-CAR Training

Valid Driver's License

Knowledge of Repairs and OE Guidelines

Awareness of where to look for answers

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is hiring an Estimator in the United States to assess vehicle damage, prepare repair estimates, and coordinate with customers and insurance providers to ensure a smooth repair process. You will document all interactions, communicate effectively, and help ensure KPI goals are met.

The role requires knowledge of repair processes, DRP compliance, I-CAR training readiness, and a valid driver's license.