Collision Estimator — Drive Customer Experience & Repairs

Gerber Collision & Glass; Clawson (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual Paid Time Off (PTO)

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription

Safety Glasses annually

Annual Voluntary Uniform Stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs with customers and insurance companies. You will document details, communicate needs to the team, and ensure alignment with KPIs to drive repair efficiency.

The role requires knowledge of repairs, OE guidelines, and DRP compliance, with a High School Diploma or equivalent and a valid driver’s license.

Qualifications

• Knowledge of repairs and OE guidelines.
• High School Diploma or equivalent is required.
• Willingness to complete I-CAR training and maintain license.
• Basic computer skills and DRP compliance knowledge.
• Minimum 1 year of related experience.

Responsibilities

• Document and update customer interactions with relevant details.
• Provide accurate repair information and guide customers through the repair process.
• Communicate with insurance companies to coordinate repairs and claims.
• Participate in daily production walks and team meetings.
• Ensure compliance with WOW Operating Ways and DRP procedures.

Skills

Repair knowledge

OE guidelines

Basic computer skills

I-CAR training

Driver's license

DRP compliance

1 year experience

Education

High School Diploma or equivalent

I-CAR Training

Tools

DRP software

Job description

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience by accurately assessing vehicle damage and coordinating repairs with customers and insurance companies. You will document details, communicate needs to the team, and ensure alignment with KPIs to drive repair efficiency.

The role requires knowledge of repairs, OE guidelines, and DRP compliance, with a High School Diploma or equivalent and a valid driver’s license.