Collision Estimator: Delivering Seamless Repairs & CX

Gerber Collision & Glass; North Charleston (SC); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holidays

Health Insurance Day 1

401(k) Match

Disability & Life

Voluntary Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in North Charleston, SC, is hiring an Estimator to provide accurate damage appraisals and coordinate repairs with customers and insurance companies.

You will document interactions, explain processes, and ensure timely communication, while adhering to DRP requirements and company KPIs.

A High School Diploma and at least 1 year of experience are required; I-CAR training and a valid driver's license are expected.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License Required.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI’s by maximizing role performance.
• Uphold the company's Core Values : Honesty, Integrity & Respect.

Skills

Research skills

Basic computer skills

DRP compliance

1 year experience

I-CAR training willingness

Education

High School Diploma or equivalent

I-CAR Training

Job description

Gerber Collision & Glass in North Charleston, SC, is hiring an Estimator to provide accurate damage appraisals and coordinate repairs with customers and insurance companies.

You will document interactions, explain processes, and ensure timely communication, while adhering to DRP requirements and company KPIs.

A High School Diploma and at least 1 year of experience are required; I-CAR training and a valid driver's license are expected.