Collision Estimator — Customer-Focused Vehicle Repair

Crash-Champions-Collision-Repair-Team-1; Downey (CA); On-site; USD 70,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Downey, CA is seeking a customer-focused repair coordinator to educate customers on the repair process, insurance procedures and rights. You will manage from intake through final estimates, ensure in-process QC, and keep customers informed throughout the repair.

Strong organizational skills and experience with estimating systems (CCC One, Mitchell, Audatex) are essential in a fast-paced shop environment. Competitive benefits offered for eligible employees.

Qualifications

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Insurance knowledge

Fast-paced environment

Estimating systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in Downey, CA is seeking a customer-focused repair coordinator to educate customers on the repair process, insurance procedures and rights. You will manage from intake through final estimates, ensure in-process QC, and keep customers informed throughout the repair.

Strong organizational skills and experience with estimating systems (CCC One, Mitchell, Audatex) are essential in a fast-paced shop environment. Competitive benefits offered for eligible employees.