Collision Estimator — Customer Experience & Claims Liaison

Classic Collision; Florida; On-site; USD 35,000 - 90,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is hiring a Collision Estimator in Florida to drive accurate estimates and high customer satisfaction. You will be the main contact through the repair, preparing estimates, coordinating with insurers, and guiding the process to delivery.

You’ll work with technicians to identify damages, maintain updates for customers, and uphold satisfaction scores. This role emphasizes integrity, teamwork, and quality service in a supportive culture.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and/or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Strong organizational skills

Clear written/phone/in-person comms

Valid driver's license

Tools

CCC1 estimating system

Job description

Classic Collision is hiring a Collision Estimator in Florida to drive accurate estimates and high customer satisfaction. You will be the main contact through the repair, preparing estimates, coordinating with insurers, and guiding the process to delivery.

You’ll work with technicians to identify damages, maintain updates for customers, and uphold satisfaction scores. This role emphasizes integrity, teamwork, and quality service in a supportive culture.