Collision Estimator & Customer Advocate

CARSTAR Franchising, Inc.; San Gabriel (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CARSTAR Franchising, Inc. is seeking an experienced Estimator to greet customers and provide accurate auto repair estimates in a DRP environment.

You will handle communications with insurance adjusters and customers, explain the repair process, and work to achieve a strong closing ratio while maintaining high CSI. The role requires 1–3 years in collision estimation or insurance appraisal, familiarity with ABSe and Mitchell Repair Center, and proficiency in CCC‑1/ADP estimating tools.

Qualifications

• 1–3 years prior experience as a collision estimator or insurance appraiser.
• Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, hail/theft/vandalism.
• Experience with collision management systems (ABSe, Mitchell Repair Center).
• Fluent using ADP, Mitchell or CCC‑1 estimating software.
• Knowledge of Microsoft Office (Word, Excel, Outlook).
• I‑CAR training or other industry training preferred.
• History of working independently without close supervision.
• Strong sales and negotiation skills.
• Ability to multi‑task in a fast‑paced work environment.
• Valid driver’s license and insurable driving record.

Responsibilities

• Greet customers promptly and in a timely manner to determine needs and provide service.
• Inspects, analyzes, and evaluates damaged vehicles to create accurate repair estimates.
• Informs customers about the repair process, including insurance claims and payment procedures.
• Asks for the sale and schedules estimates to achieve a minimum closing ratio.
• Maintain CSI/NPS targets and positive relationships with insurers and customers.
• Keep RO current and accurate; write supplements and negotiate with insurers.
• Inspect completed repairs, explain warranty and QC process to customers.
• Attend daily release meetings; perform other duties as assigned.

Skills

Collision estimation

Insurance appraisal

Sales and negotiation

Multi-tasking

Strong computer skills

Tools

ABSe

Mitchell Repair Center

CCC-1 estimating software

Microsoft Office (Word/Excel/Outlook)

ADP estimating software

Job description

CARSTAR Franchising, Inc. is seeking an experienced Estimator to greet customers and provide accurate auto repair estimates in a DRP environment.

You will handle communications with insurance adjusters and customers, explain the repair process, and work to achieve a strong closing ratio while maintaining high CSI. The role requires 1–3 years in collision estimation or insurance appraisal, familiarity with ABSe and Mitchell Repair Center, and proficiency in CCC‑1/ADP estimating tools.