Collision Estimator — Commission Pay, 401K Match & PTO

Classic Collision Corporate Services LLC; Wilmington (NC); Hybrid; USD 38,000 - 75,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision seeks a Collision Estimator to manage the customer experience from drop-off to delivery. You will prepare estimates for customers and insurance partners, coordinating with insurers to ensure smooth claims and top-tier service.

The role requires attention to detail, strong communication, and the ability to work with technicians to identify all damages. Join a growing team that values integrity, safety, and customer satisfaction.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License required.
• Ability to provide clear, concise information in writing, via phone and in-person.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Organizational skills

Tools

CCC1

I-CAR

ASE

Job description

Classic Collision seeks a Collision Estimator to manage the customer experience from drop-off to delivery. You will prepare estimates for customers and insurance partners, coordinating with insurers to ensure smooth claims and top-tier service.

The role requires attention to detail, strong communication, and the ability to work with technicians to identify all damages. Join a growing team that values integrity, safety, and customer satisfaction.