Collision Estimator - Commission & Bonus Eligible

Holdings LLC; Euless (TX); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Gerber Collision & Glass in Euless, TX is seeking a customer-focused professional to manage customer interactions through the repair process, ensuring accurate documentation and timely information. The role emphasizes compliance with insurance requirements and internal WOW standards while maintaining high service levels.

You will participate in daily production walks, support team members, and engage in continued training.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

DRP Knowledge

Customer service excellence

Valid Driver's License

Basic computer skills

DRP Experience with Start Farm All-</n

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Euless, TX is seeking a customer-focused professional to manage customer interactions through the repair process, ensuring accurate documentation and timely information. The role emphasizes compliance with insurance requirements and internal WOW standards while maintaining high service levels.

You will participate in daily production walks, support team members, and engage in continued training.