Collision Estimator: Claims & Repair Estimation

Central Automotive Group; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Central Houston Nissan is seeking a Collision Estimator to join our dealership team in Houston. The role involves writing detailed estimates, handling insurance claims, and communicating with clients to ensure satisfaction.

The position requires prior estimating and insurance claims experience, strong communication skills, and the ability to multitask in a fast-paced environment. EEO employer; accommodations available upon request ([e-mail]).

Qualifications

• Proven customer support experience or experience as a client service representative.
• Prior Estimating experience is required.
• Insurance Claims handling experience.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree.

Responsibilities

• Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage.
• Estimates cost of labor and parts to repair or replace damaged items.
• Help Manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Coordinate the pick-up and delivery of luxury vehicles directly with clients and vendors.

Skills

Customer support experience

Estimating experience

Insurance claims handling

Communication skills

Multi-tasking and time management

High school degree

Education

High School Diploma

Job description

Central Houston Nissan is seeking a Collision Estimator to join our dealership team in Houston. The role involves writing detailed estimates, handling insurance claims, and communicating with clients to ensure satisfaction.

The position requires prior estimating and insurance claims experience, strong communication skills, and the ability to multitask in a fast-paced environment. EEO employer; accommodations available upon request ([e-mail]).