Collision Estimator - Central Houston Nissan

Egroup Us; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Central Houston Nissan in Houston, TX, seeks a Collision Estimator to write detailed damage estimates, handle insurance claims, and communicate with clients throughout the process. The role supports the dealership and requires strong customer service and estimating experience.

The ideal candidate has proven communication skills, the ability to multitask, and a high school diploma. You'll work with luxury vehicles and coordinate client interactions to ensure satisfaction.

Qualifications

• Experience writing detailed auto repair estimates and handling insurance claims.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent required.

Responsibilities

• Examine damaged vehicles to assess extent of damage.
• Estimate labor and parts costs for repair or replacement.
• Handle incoming calls and respond to client inquiries.
• Identify customer needs and ensure satisfaction.
• Build trust with customers through open communication.
• Resolve customer complaints with timely solutions.
• Maintain records of interactions and process documents.
• Follow company procedures and policies.
• Engage customers and provide proactive service.
• Coordinate pick-up/delivery of luxury vehicles with clients/vendors.

Skills

Customer service

Estimating experience

Insurance claims handling

Communication skills

Time management

Education

High school diploma

Job description

Central Houston Nissan is looking to hire a Collision Estimator at our dealership!

Job Summary:

The Collision Estimator position is a dynamic role often tasked with multiple responsibilities through the day. This includes writing detailed estimates, handling insurance claims and communicating to clients.

Duties/Responsibilities:

• Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage
• Estimates cost of labor and parts to repair or replace damaged items
• Help Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Coordinate the pick-up and delivery of luxury vehicles directly with clients and vendors

Required Skills/Abilities:

• Proven customer support experience or experience as a client service representative
• Prior Estimating experience is required
• Insurance Claims handling experience
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.