Collision Estimator - AutoNation Collision Center Westlake

AutoNation; Westlake (OH); On-site; USD 33,000 - 134,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health insurance

Dental & vision

Maternity benefits

Vehicle parts & service discounts

AutoGear discounts

DRVPNK charitable work

YouDecide deals

Job summary

AutoNation Collision Center Westlake is seeking a Collision Estimator to guide customers through the repair process, discuss options, and collaborate with insurance and parts teams. You will estimate costs, timeframes, and ensure clear, transparent communication throughout the repair journey.

The role emphasizes delivering an exceptional customer experience, meeting sales targets, and leveraging technology to streamline processes.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greet customers and discuss repair options.
• Determine repair needs from customer information and vehicle walk-around.
• Ask for the sale on estimates.
• Meet or exceed sales and customer satisfaction targets.
• Produce repair orders with cost and time estimates.
• Communicate with technicians and parts staff to ensure timely completion.
• Follow up with customers on vehicle status.

Skills

Customer service

Sales ability

Communication

Detail oriented

Job description

As a Collision Estimator, you’ll interact daily with customers, insurance companies, and parts Associates to ensure the repair process is as smooth as possible. You also take great pride in using your excellent communication skills and empathetic nature to help customers through the process.

AUTONATION COLLISION CENTER WESTLAKE

23775 Center Ridge Rd
Westlake, OH 44145
United States of America

What are the daily job responsibilities?

• Greeting customers and discussing repair options.
• Determining repair needs based on customer information, vehicle walk-around, inspections and test drives.
• Asking for the sale on all estimates.
• Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.
• Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non-DRP).
• Producing repair orders for customers, including cost and time estimates, with full transparency.
• Communicating frequently with technicians and parts Associates to ensure timely completion of work.
• Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.
• Managing multiple repairs simultaneously.
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

What are the requirements for the Collision Estimator?

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver's license with an acceptable, safe driving record.

What are the opportunities for career growth?

• Our Associates have many choices for career growth and development after success in a Collision Estimator role. Future opportunities may include:
• Collision Director
• Collision Production Manager
• The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented. Career opportunities are dependent on business and staffing needs, as well as the qualifications of internal and external candidates.

The compensation range for this roll is 3K-12K .

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.