Collision Estimator: Auto Repair & Customer Experience

Gerber Collision & Glass; Longview (TX); Sur place; USD 49 000 - 70 000; Plein temps

Résumé du poste

Gerber Collision & Glass in Longview, TX is seeking an Estimator to deliver a seamless customer experience by accurately assessing vehicle damage and coordinating repairs. You will document estimates, inform customers and insurance providers, and ensure all communications align with shop goals.

The role requires knowledge of repairs and OE guidelines, plus DRP compliance and basic computer skills. A high school diploma and at least 1 year of experience are expected, with I-CAR training preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1 year experience.

Responsabilités

• Document and update customer interactions accurately.
• Provide customers with accurate information and guide them through the repair process.
• Ensure compliance with insurance client requirements and WOW operating procedures.
• Participate in daily production walks with management.
• Attend training sessions and workshops recommended by the Store Manager.
• Support all team members when required.
• Communicate customer requests to appropriate team members.

Connaissances

Repair knowledge

OE guidelines

Insurance/DRP knowledge

Customer service

Formation

High School Diploma or equivalent

Outils

Basic computer skills

DRP compliance

I-CAR training (preferred)

Description du poste

Gerber Collision & Glass in Longview, TX is seeking an Estimator to deliver a seamless customer experience by accurately assessing vehicle damage and coordinating repairs. You will document estimates, inform customers and insurance providers, and ensure all communications align with shop goals.

The role requires knowledge of repairs and OE guidelines, plus DRP compliance and basic computer skills. A high school diploma and at least 1 year of experience are expected, with I-CAR training preferred.