Collision Concierge: Elevate Customer Experience & Growth

United Fidelity Bank; Plano (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle purchase discounts

Service and parts discounts

YouDecide deals

DRVPNK cancer philanthropy

Job summary

AutoNation in Plano, TX is seeking a Collision Concierge to greet customers, discuss repair options, document needs, and secure approvals while coordinating with the collision center. You will build rapport, handle transactions in compliance with laws, and contribute to a smooth, exceptional customer experience on the service drive and in-store.

This role offers opportunities to grow within the collision repair department, with a focus on problem-solving and teamwork.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Detail-oriented and organized.
• Must have a valid in-state driver’s license with a safe driving record.
• Prior sales or retail experience preferred but not required.

Responsibilities

• Greet customers and discuss repair options on-site.
• Document repair needs and estimated costs.
• Obtain customer approval for necessary repairs.
• Provide status updates to customers and associates.
• Understand basic collision repair and insurance program basics.
• Ensure compliance with state and federal laws in transactions.
• Follow up with customers to ensure satisfaction.

Skills

Excellent customer service

Communication skills

Sales orientation

Detail-oriented

Organizational skills

Problem solving

Interpersonal skills

Tech-savvy

Job description

AutoNation in Plano, TX is seeking a Collision Concierge to greet customers, discuss repair options, document needs, and secure approvals while coordinating with the collision center. You will build rapport, handle transactions in compliance with laws, and contribute to a smooth, exceptional customer experience on the service drive and in-store.

This role offers opportunities to grow within the collision repair department, with a focus on problem-solving and teamwork.