Collision Concierge: Elevate Customer Experience & Growth

United Fidelity Bank; Mesa (AZ); On-site; USD 11,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health insurance

Maternity benefits

Associate purchase and discount plans

YouDecide discounts

Job summary

AutoNation seeks a Collision Concierge who will address AutoNation Dealership collision needs and coordinate services with the local Collision Center. You’ll interact with customers, make a great impression and solve problems, launching a rewarding career path.

You’ll greet customers, discuss repair options, document needs, obtain approvals, and keep clients updated on repair status while partnering with the collision center.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer experience

Sales mindset

Detail-oriented

Communication skills

Problem-solving

Technology affinity

Job description

AutoNation seeks a Collision Concierge who will address AutoNation Dealership collision needs and coordinate services with the local Collision Center. You’ll interact with customers, make a great impression and solve problems, launching a rewarding career path.

You’ll greet customers, discuss repair options, document needs, obtain approvals, and keep clients updated on repair status while partnering with the collision center.