Collision Concierge: Elevate Customer Experience

United Fidelity Bank; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle discounts

Job summary

AutoNation is seeking a Collision Concierge to greet customers, discuss repair options, and coordinate with the collision center to ensure a smooth repair experience. You will document needs, obtain approvals, and keep customers informed on repair status, while maintaining compliance with regulations.

This role emphasizes strong communication and problem-solving in a fast-paced dealership environment. The position offers opportunities for growth within the collision/estimator tracks and

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greet customers and discuss repair options on the service drive or in the sales department.
• Document customer repair needs and estimated costs.
• Seek customer approval for needed repairs.
• Update customers and internal associates regarding repair status.
• Understand basic parameters of collision repair and insurance programs.
• Coordinate with collision center and planning sessions.
• Process transactions and ensure compliance with laws and policies.
• Follow up to ensure customer expectations are met.

Skills

Exceptional customer experience

Goal setting & achievement

Detail-oriented

Communication skills

Tech-savvy

Tools

CRM software

PC proficiency

Job description

AutoNation is seeking a Collision Concierge to greet customers, discuss repair options, and coordinate with the collision center to ensure a smooth repair experience. You will document needs, obtain approvals, and keep customers informed on repair status, while maintaining compliance with regulations.

This role emphasizes strong communication and problem-solving in a fast-paced dealership environment. The position offers opportunities for growth within the collision/estimator tracks and