Collision Concierge: Start Your Path to Estimator

United Fidelity Bank; Marietta (MS); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Employee vehicle discounts

YouDecide discounts

Support DRVPNK cancer charity

Job summary

AutoNation is seeking a Collision Concierge in Mississippi to greet customers, discuss repair options, and coordinate with the Collision Center. You will document needs, obtain approvals, and update customers on repair status, while maintaining compliance with laws and delivering exceptional service.

This role offers a path to growth within the collision operations. Great fit for those who enjoy customer interaction, have a sales-oriented mindset, and are comfortable using technology.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greet customers and discuss repair options on the service drive or in the sales department.
• Document customer repair needs and estimated costs.
• Seek customer approval for needed repairs.
• Update customers and internal associates regarding repair status in partnership with the collision center.
• Understand basic parameters of collision repair and insurance programs (DRP and non-DRP).
• Collaborate with associates on daily planning and release meetings.
• Process transactions and ensure compliance with state and federal laws.
• Follow up with customers to ensure expectations are met.
• Build rapport to create a base of referrals.
• Gain product knowledge to assist customers effectively.
• Ensure all administrative processes are timely and policy-compliant.

Skills

Exceptional customer experience

Goal setting & achievement

Detail-oriented

Sales or retail experience

Communication & interpersonal skills

Tech-savviness

Driver's license

Tools

CRM software

Job description

AutoNation is seeking a Collision Concierge in Mississippi to greet customers, discuss repair options, and coordinate with the Collision Center. You will document needs, obtain approvals, and update customers on repair status, while maintaining compliance with laws and delivering exceptional service.

This role offers a path to growth within the collision operations. Great fit for those who enjoy customer interaction, have a sales-oriented mindset, and are comfortable using technology.