Receptionist - Customer Care Coordinator

Loyalty Automotive; Richmond (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid vacation

401(k)

Opportunity for growth

Supportive work environment

Job summary

Loyalty Automotive in Richmond, Virginia, is seeking a friendly and organized Receptionist / Customer Care Coordinator. This position is essential in providing exceptional customer service while ensuring the collision center runs smoothly. Key responsibilities include answering phone calls, coordinating appointments, and assisting customers throughout the repair process. Ideal candidates should possess strong communication skills and have experience in customer service or administrative roles. Competitive pay and growth opportunities are offered.

Qualifications

• Strong communication and customer service skills are essential.
• Excellent organizational and multitasking abilities are required.
• Comfortable working in a fast-paced environment.
• Basic computer skills and ability to learn new software systems.
• Prior experience as a receptionist or in customer service is preferred.

Responsibilities

• Answer incoming phone calls and direct customers appropriately.
• Coordinate scheduling of insurance estimates and appointments.
• Communicate with rental car companies during the repair process.
• Update rental information and repair status.
• Contact customers when their vehicles are ready for pickup.
• Organize repair folders and maintain accurate paperwork.
• Assist the team with administrative and scheduling support.
• Provide a professional experience for all customers.

Skills

Strong communication skills

Customer service skills

Organizational abilities

Multitasking abilities

Ability to work in a fast-paced environment

Basic computer skills

Tools

Enterprise ARMS software

Job description

Receptionist / Customer Care Coordinator

Loyalty Automotive – Loyalty Collision Center West End

Loyalty Collision Center West End is looking for a friendly, organized, and customer-focused Receptionist / Customer Care Coordinator to join our team. This position plays a key role in delivering an exceptional customer experience while helping keep our collision center running smoothly and efficiently.

Responsibilities:

• Answer incoming phone calls and direct customers appropriately.
• Coordinate scheduling of insurance estimates and customer appointments.
• Communicate with rental car companies to assist customers during the repair process.
• Update rental information and repair status in Enterprise ARMS software.
• Contact customers when their vehicles are complete and ready for pickup.
• Organize repair folders and maintain accurate paperwork.
• Assist the collision center team with administrative and scheduling support.
• Provide a professional and welcoming experience for all customers and guests.

Qualifications:

• Strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Basic computer skills and ability to learn dealership/collision software systems.
• Prior receptionist, administrative, customer service, or collision center experience is a plus.
• Positive attitude and team-oriented mindset.

What We Offer:

• Competitive pay.
• Medical, dental, and vision insurance
• Paid vacation.
• 401(k)
• Opportunity for growth within Loyalty Automotive.
• Supportive and team-focused work environment.

If you enjoy helping people, staying organized, and working in a fast-moving environment, we would love to hear from you.