COLLISION CENTER OFFICE ASSISTANT/RECEPTIONIST

Lawrence Chevrolet; Lawrence (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Commonwealth Motors in Lawrence, MA seeks a Collision Center Office Assistant/Receptionist. This full-time hourly role provides top-notch customer service and handles administrative tasks in the Collision Center office.

The ideal candidate has strong communication, organizational, and multitasking skills, with a preference for automotive service experience and bilingual English/Spanish abilities. Drivers license is required and opportunities for growth are available.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• Prior customer service experience preferred, ideally in automotive.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office and related software.
• Ability to work in a fast-paced environment and multitask.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Greet customers in a friendly, professional manner and direct them to the appropriate department or staff member.
• Answer incoming phone calls and route or take detailed messages.
• Schedule appointments and collect all necessary information accurately.
• Maintain a clean, organized reception and waiting area.
• Assist with general administrative tasks such as filing and data entry.
• Communicate with technicians and customers to provide updates on repairs.

Skills

Customer service

Communication

Organizational

Multitasking

Teamwork

Bilingual

Education

High school diploma

Tools

Microsoft Office

Job description

Job Summary: The Collision Center Office Assistant/Receptionist at Commonwealth Motors in Lawrence, Massachusetts is a full-time hourly position in the auto industry. This individual contributor role is responsible for providing excellent customer service to our valued customers and assisting with administrative tasks in our Collision Center office. The ideal candidate will have exceptional communication skills, attention to detail, and a passion for delivering top-notch customer care.

Compensation & Benefits: This position offers competitive hourly pay and a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional development and advancement within the company.

Responsibilities

• Greet customers in a friendly and professional manner and direct them to the appropriate department or staff member
• Answer incoming phone calls and direct them to the appropriate parties or take detailed messages
• Schedule appointments for customers and ensure all necessary information is collected and accurately recorded
• Maintain an organized and clean work area in the reception and waiting areas
• Assist with general administrative tasks such as filing, data entry, and maintaining office supplies
• Communicate with technicians and customers to provide updates on repairs and answer any questions or concerns
• Handle customer inquiries and complaints in a prompt and professional manner, escalating to management when necessary
• Follow company policies and procedures to ensure a positive customer experience at all times
• Collaborate with other departments to ensure smooth and efficient operations in the Collision Center
• Adhere to all safety protocols and maintain a safe and clean work environment

Requirements

• High school diploma or equivalent required; some college coursework preferred
• Drivers license required
• Previous experience in a customer service role, preferably in the automotive industry
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and other relevant software
• Must be able to work in a fast-paced environment and handle multiple tasks at once
• Ability to work well in a team and independently
• Willing to work flexible hours, including evenings and weekends, as needed
• Bilingual (English/Spanish) skills preferred, but not required

EEOC Statement: Commonwealth Motors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.