Customer Service Representative

Maurice and Son Auto Body, powered by VIVE; Waterville (ME); On-site; USD 51,577,000 - 68,770,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) match

Paid time off

Holidays & birthday holiday

Job summary

Maurice and Son Auto Body, powered by VIVE, is seeking a full-time Customer Service Representative in Waterville, ME. You will interact with customers in person and by phone, keep them informed on repairs, and support light accounting and administrative tasks.

This role offers a comprehensive benefits package, including employer-paid life insurance, a 401(k) with company match, health insurance options, paid time off, holidays, and opportunities for growth within a fast-paced collision repair

Qualifications

• Must be at least 18 years of age.
• Ability to perform in a fast-paced, sometimes stressful, and high-volume environment.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Trustworthy, high degree of integrity.
• Excellent written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Ability to remain calm under pressure.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Excellent customer service attitude.

Responsibilities

• Provide exceptional customer service in person and over the phone.
• Keep customers informed throughout their repair process.
• Handle light accounts receivable and administrative duties.
• Assist with day-to-day shop operations.
• Greet visitors and schedule appointments.
• Input customer information accurately into software.
• Answer calls and direct questions to the right person.
• Outbound calls to update customers about repairs and follow up with insurers.
• Maintain filing systems for insurance partners.
• Perform general clerical tasks.
• Take memos, maintain files, organize documents, etc.
• Accounting duties include accounts receivable, entering customer payments.
• Manage inventory of office supplies and reorder when necessary.
• Provide administrative support to collision consultants and accountants.

Skills

Customer service

Microsoft Office

Communication skills

Organizational skills

Multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Waterville, ME, US

2 days ago Requisition ID: 3532

Salary Range: $18.00 To $24.00 Hourly

Are you highly motivated, detailed, reliable, and customer service-focused ? Are youlooking for a company that values P EOPLE and PROCESS while working alongside those with a P ASSION for auto repair? This is your opportunity!

If you are tired of mediocre jobs, allow us to take you out of the average and put you into the future of the collision repair business.

Each teammate is a valued part of the repair process. We support each team member with the training and technology needed to succeed . This position is one of the most important! We are in the people business; we just happen to fix cars.

What’s in it for you ?

• Medical, Dental , and Vision insurance options for you and your family (this includes domestic partners)

• $50,000 employer-paid life insurance policy

• 401K plan with an employer match

• Employee Assistance Program includes confidential assistance in the following area s

• Counseling from relationships to stress and substance abuse

• Work/Life b enefits , including personal, financial, and legal issues

• Self-Help benefits

• Peak performance coaching

• Lifestyle saving benefits for wellness, shopping, travel

• Personal development and training

• Heath savings account to assist with medical bills

• Paid time off to promote work-life balance , including

• 8 paid holidays , including Black Friday , and get your Birthday as a floating holiday!

• Growth opportunities within our company

The specific pay rate/salary offered to a candidate may be influenced by several factorsincluding experience, education, specialized certifications from OEMs, and where the job is located .

The Customer Service Rep resentative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable , administrative duties , and assisting with the shop's day-to-day operations .

Job Requirements:

• R eceptionist duties , light bookkeeping/accounting work

• Welcome visitors by greeting them

• A nswer questions and refer customers to the appropriate person

• Schedule customer appointments

• Determine customer needs in a calm and professional manner

• I nput customer information into computer software efficiently and accurately

• Answer incoming phone calls in a timely and polite manner , c learly determine the purpose of the call , and answer/ forward all the customers' questions and/or concerns

• Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments

• Consistently check, sort , and forward e-mails

• Maintain a safe and clean reception area

• Create and manage both digital and hard copy filing systems for all insurance partners

• Perform other clerical work such as filing, photocopying, transcribing, faxing

• Take memos, maintain files, organize documents, etc.

• Accounting duties include accounts receivables, entering customer payments

• Manage inventory of office supplies and reorder when necessary

• Provide administrative support to the collision consultants and accountant

Skills, Qualifications & Requirements:

• Must be at least 18 years of age

• Ability to perform in a fast-paced , sometimes stressful, and high-volume environment

• Proficiency in Microsoft Office Suite

• Professional attitude and appearance

• Trustworthy, high degree of integrity

• Excellent written and verbal communication skills

• Ability to be resourceful and proactive when issues arise

• Ability to remain calm under pressure

• Excellent organizational skills

• Multitasking and time-management skills, with the ability to prioritize tasks

• Excellent customer service attitude

We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.