Collision Center GM: Lead & Grow Operations

Gerber Collision & Glass; Houston (TX); On-site; USD 83,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Gerber Collision & Glass in Houston's Sherwood Forest location seeks a General Manager to lead the collision center’s day-to-day operations, ensuring KPI targets and insured metrics are met while delivering an exceptional customer experience. You will coach staff, manage budgets, and maintain high safety and quality standards.

The role requires proven leadership in a collision repair environment, DRP/estimating experience, and strong customer service skills to drive performance and

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Strong customer service focus and KPI-driven mindset.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.

Skills

Leadership

Collision DRP Estimating

Mitchell experience

Accounts Receivable / Payable

Customer service excellence

Education

Post-Secondary Education or equivalent

Tools

Mitchell

CCC1

Job description

Gerber Collision & Glass in Houston's Sherwood Forest location seeks a General Manager to lead the collision center’s day-to-day operations, ensuring KPI targets and insured metrics are met while delivering an exceptional customer experience. You will coach staff, manage budgets, and maintain high safety and quality standards.

The role requires proven leadership in a collision repair environment, DRP/estimating experience, and strong customer service skills to drive performance and