Collision Center General Manager: Lead Teams & Drive WOW

Hansen Collision, Inc.; Lincoln Park (MI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental leave

Holidays

Insurance Day 1

401(k)

Disability & Life Insurance

Education opportunities

Safety glasses

Uniform stipend

Daily pay

Job summary

Gerber Collision & Glass is seeking a General Manager to lead the store operations, drive a superior customer experience, and ensure compliance with company policies. You will manage daily collision center activities, coach a team, and monitor KPIs and insurance metrics to deliver results.

The role emphasizes leadership, budget management, safety, and a commitment to WOW standards while partnering with senior leadership to maintain exceptional service and a productive work environment.

Qualifications

• Proven leadership experience in a collision repair environment.
• Ability to coach and empower team members.
• Strong customer service focus and drive for exceptional experience.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy in operations.
• Ability to manage budgets and operating metrics.

Responsibilities

• Lead daily operations of the collision center to meet KPI targets.
• Oversee staffing, scheduling, and safety programs.
• Manage budgets and financial performance.
• Review performance and provide formal reviews.
• Ensure high-quality workmanship and customer experience.

Skills

Leadership

Customer experience

Communication

Coaching

Attention to detail

Budgeting

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass is seeking a General Manager to lead the store operations, drive a superior customer experience, and ensure compliance with company policies. You will manage daily collision center activities, coach a team, and monitor KPIs and insurance metrics to deliver results.

The role emphasizes leadership, budget management, safety, and a commitment to WOW standards while partnering with senior leadership to maintain exceptional service and a productive work environment.