Collision Center General Manager: Lead Teams & WOW

Gerber Collision & Glass; Phoenix (AZ); On-site; USD 75,000 - 107,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, dental & vision insurance day

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass is seeking a General Manager to lead day-to-day store operations and drive exceptional customer experiences. You will oversee budgeting, labor and safety, and manage a team across collision and glass services.

The role requires proven leadership in a collision environment, attention to detail, and strong coaching abilities to motivate staff and ensure consistent service quality.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure WOW plan is executed consistently.
• Prepare and manage the annual and monthly operating budget.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual and informal monthly performance reviews.
• Monitor and maintain A/P and A/R for the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Oversee maintenance for all shop equipment, including the paint booth.
• Provide training for staff as necessary.
• Ensure staff wear proper safety gear and dress code.
• Open and close the facility daily.
• Conduct daily production meetings to confirm throughput and delivery dates.
• Manage estimates to ensure labor mix meets standards.
• Lead and manage repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings and training sessions.
• Follow CSI procedures and respond within 24 hours.

Skills

Attention to detail

Client experience

Clear communication

Coaching & management

Education

Post-Secondary education

Job description

Gerber Collision & Glass is seeking a General Manager to lead day-to-day store operations and drive exceptional customer experiences. You will oversee budgeting, labor and safety, and manage a team across collision and glass services.

The role requires proven leadership in a collision environment, attention to detail, and strong coaching abilities to motivate staff and ensure consistent service quality.