Collision Center General Manager: Lead Operations & Growth

Gerber Collision & Glass; Candler (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Gerber Collision & Glass in Candler, NC is seeking a General Manager to lead the collision center operations and deliver an exceptional customer experience. You will coach staff, manage day-to-day activities, and ensure adherence to policies while meeting KPIs and insurance metrics.

You will oversee budgeting, staffing, safety, and quality standards, driving performance reviews and continuous improvement. Join a team that values decision-making empowerment and professional growth.

Qualifications

• Post-secondary education or equivalent required.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Clear communication

Coaching/mentoring

Leadership

Customer experience

Education

Post-secondary education or equivalent

Job description

Gerber Collision & Glass in Candler, NC is seeking a General Manager to lead the collision center operations and deliver an exceptional customer experience. You will coach staff, manage day-to-day activities, and ensure adherence to policies while meeting KPIs and insurance metrics.

You will oversee budgeting, staffing, safety, and quality standards, driving performance reviews and continuous improvement. Join a team that values decision-making empowerment and professional growth.